Valentin from Filently

Solutions for common issues and how to get help.

Troubleshooting

Quick fixes for the most frequent problems you may encounter.

Common Issues and Solutions

Leave us Feedback

Roadmap

Filently App

Website

Get up and running with Filently in minutes.

Getting Started

Your AI-powered document assistant that keeps your storage organized for you.

Welcome to Filently

Link your Google Drive so Filently can organize documents directly in your storage.

Connecting Google Drive

Choose the top-level folder where Filently will organize all your documents.

Selecting Your Root Folder

How Filently analyzes your folders and helps you build the perfect organization system.

Setting Up Your Folder Structure

Your setup is complete – here is how to start organizing documents with Filently.

Uploading Your First Documents

Already have documents sitting in Google Drive? Here's how to get them organized with Filently – step by step.


Organizing Existing Files

Learn how to get your documents into Filently.

Uploading Documents

Filently accepts all file types. Documents with extractable text get full AI analysis; other files are organized by filename.

Supported File Types and Limits

Get your documents into Filently via drag and drop, the file picker, your mobile device or the Inbox folder in your Google Drive.

How to Upload Documents

Automatically detect and process documents placed in your Filently inbox folder in Google Drive.

Inbox Folder Watching

Automatically process documents sent to you via email.

Email Forwarding

Understand how Filently organizes your documents.

Filing & Organization

A look at what happens behind the scenes when Filently processes your documents.

How Filing Works

Learn what each status means and whether you need to take action.

Understanding Document Statuses

Change file names and folder locations at any stage – before or after filing.

Editing Documents

How to review, approve, and adjust the AI's filing suggestions.

Reviewing Documents

Find, filter, and manage your documents after they have been filed.

Managing Filed Documents

Customization

Control exactly how Filently names your documents.

Filename Format Settings

Give Filently's AI specific guidance on how you want your documents named and organized.

Custom Filing Instructions

Let Filently handle your documents end-to-end with minimal intervention.

Automatic Filing and Folder Creation

Privacy & Security

Understand exactly what access Filently has to your Google Drive – and what it does not.

Google Drive Permissions Explained

A transparent look at what happens to your documents, what we store, and what we don't.

How We Process Your Data

How Filently keeps your data secure at every layer – at rest, in transit, and in your control.

Encryption and Data Protection

How can we help you?

Help Center

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<p>Co-Founder | Filently GmbH<br><a target="_blank" rel="noopener noreferrer nofollow" class="link" href="http://www.filently.com">www.filently.com</a></p>